Shipping Returns

At Jeni’s, we strive to make receiving our ice cream as convenient and reliable as possible. When placing an order online, customers can select the week they would like their ice cream to arrive. For special occasions or planned events, we recommend scheduling your delivery one to two weeks in advance to ensure your ice cream arrives on time and in optimal condition. This helps guarantee that celebrations are uninterrupted and that the product reaches you perfectly frozen, maintaining the quality and texture you expect from Jeni’s.

Our shipping process operates Monday through Friday, with deliveries typically occurring Tuesday through Saturday, depending on the chosen shipping method, destination, and the day and time the order was placed. It’s important to note that not every location is eligible for Saturday delivery, and we do not ship on Sundays or Mondays. Additionally, certain dates may not be available due to holidays, high demand, or other factors that can affect the shipping schedule. By planning ahead and understanding these delivery parameters, customers can ensure their ice cream arrives when needed without inconvenience.

Once an order has been successfully placed, customers receive updates through their account email. These notifications include tracking information, which is updated as soon as the status of the delivery changes. This allows customers to monitor their shipment in real time, providing peace of mind and clarity about when to expect their package. Tracking information typically includes details such as the current location of the shipment, estimated delivery date, and any updates regarding delays or changes due to unforeseen circumstances.

Our shipping system is designed to balance speed and care, recognizing that ice cream is a temperature-sensitive product. Packages are carefully packed with protective materials to maintain the proper temperature throughout transit, ensuring that each pint arrives in excellent condition. By combining clear communication, flexible scheduling, and careful packaging, Jeni’s aims to provide a seamless shipping experience that meets the expectations of both casual customers and those planning large gatherings.

We also emphasize customer support throughout the shipping process. Should any issues arise with delivery, such as delays or questions about tracking, our team is available to provide assistance and guidance. By keeping customers informed and supported at every step, we ensure that ordering from Jeni’s is not only convenient but also reassuring, helping to maintain the quality and integrity of our ice cream from our kitchen to your home.