Privacy Policy

At Jeni’s Splendid Ice Creams, protecting the privacy of customers and visitors is an important responsibility. This privacy policy explains how information may be gathered, used, stored, and protected when individuals interact with the company’s services. The goal of this policy is to provide transparency so that users understand what types of data may be collected and how that information supports the operation and improvement of the services offered.

This policy applies whenever individuals interact with services provided by the company, including through its official website, digital communication channels, mobile or desktop applications, loyalty programs, or any other online features that link to this privacy policy. It also applies to situations where information is collected offline while providing services, such as during transactions or interactions at a physical store location. Together, these digital and in-person interactions are considered part of the overall services covered by this policy. However, this policy does not govern the practices of independent third parties whose websites, platforms, or advertisements may be accessible through links on company services. Those external sites operate under their own privacy policies and practices.

Users are encouraged to review this privacy policy carefully before using the services or providing personal information. By choosing to access the website, participate in programs, or otherwise interact with the services, individuals acknowledge that they understand and accept the practices described here. If someone disagrees with the terms outlined in the policy, they should refrain from using the services or submitting personal information. The company may occasionally revise or update this policy to reflect operational changes, technological developments, or legal requirements. When updates occur, the revised policy will be made available through the relevant platforms, and continued use of the services following those updates indicates acceptance of the changes.

The services are designed for a general audience and are not intended for children under the age of thirteen. The company does not knowingly collect personal information from children below this age. Individuals under thirteen should not provide personal details through the website or any related online features. If it becomes known that personal information from a child under thirteen has been collected without appropriate parental consent, steps will be taken to remove that data promptly. Parents or guardians who believe that a child may have submitted personal information are encouraged to contact the company so that the matter can be addressed.

Various types of information may be collected from users when they interact with the services. Some of this information may identify a person directly, such as a name, mailing address, email address, phone number, or other contact details that allow communication either online or offline. Other information may relate to a user but not specifically identify them on its own. Technical details associated with internet activity may also be gathered, including information about a user’s internet connection, the device or equipment used to access the online services, and general usage patterns while browsing or interacting with the site.

Information may be obtained through several different methods. In many cases, it is provided directly by users when they voluntarily submit it. This might occur when completing forms, making purchases, registering for programs, or communicating with the company. In other situations, information may be collected automatically as users navigate the website or interact with digital features. Automated technologies such as cookies, web beacons, and similar tools may record browsing behavior, session activity, IP addresses, or usage statistics. These technologies help improve the performance, functionality, and user experience of the online services.